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HOW TO ORDER

All orders should be placed via my website by adding your products to the basket and checking out. No payment will be taken at checkout - instead I will email you shortly after with an invoice and payment details. This helps me to avoid card processing fees. All invoices should be paid within 24 hours of receiving them to secure your slot - otherwise your order will be cancelled. When payment has been received, I will email to confirm this and send you my address with next steps for your clothing. Please check your junk email folder after placing an order - I sometimes hide in there!

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I will update my website and Instagram bio with sweatshirt release dates regularly - these are released around every four weeks or so. If you are hoping to order at the next release, please set  reminder for the date and time as these sell out VERY quickly - in a few minutes usually. 

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I will no longer be announcing a date and time for the release of other keepsakes (bears, quilts, cushions etc.). These releases were selling out in under a minute and leaving hundreds of people disappointed when they didn't even have the time to add their chosen keepsake to their basket. I will instead be releasing fewer slots but more regularly and announcing when they are available to purchase on my social media stories. You can also sign up for email notifications by clicking the 'notify me' button on the product description page. These are offered on a first come, first served basis - you will need to be quick.  I do not operate a waiting list and you are unable to book your keepsake in advance of these slots. 

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All prices are available to view on my website - even if items are out of stock. Just click through to the the product description page for these to show. My prices reflect the time it takes to make your keepsake as well as the quality of my work. I do not price match, offer discount for multiple orders or offer free keepsakes in exchange for marketing exposure. 

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UK shipping only - I will NOT be able to make exceptions on this if you email a personal request. If you require international shipping, please see my Instagramhighlights for a list of recommended international makers. 

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